Frequently Asked Questions

How do I place an order?

Simply browse our collections and click add to cart on the items you like! You can then follow the prompts to check out. 

What are your payment and shipping policies? 

We accept all major credit cards and PayPal. To review shipping costs, enter your address and follow the prompts. Our system will calculate the rates before you finalize your payment.

What are your storefront hours?

Come visit us in person! We are open every day from 10:00 AM to 6:00 PM. 

Can I cancel a "Store Pickup" order?

While store pickup is a great way to secure your products quickly, please note that we do not allow cancellations on these orders.

What’s the best way to contact JCAR Diecast?

To get in touch with a JCAR team member, you can call or text us at 281-850-5750. You can also reach our support team through email at support@jcardiecast.com between 9:00 AM and 3:00 PM, Monday through Friday.

What is your return policy? 

Due to the collectible nature of our products, returns are only accepted within 7 days of delivery with prior approval and are subject to a 15% restocking fee.

Can I make changes to my order after it's placed? 

If you need to update an order, please call or text us immediately at 281-850-5750. Once an order has been shipped, we are unable to make any adjustments or address changes.

How often do you release new products?

We release new products every month. If you are looking for the newest products, check out our Coming Soon collection to see what’s new!

How often do you restock items out of stock?

To make sure you're up to date, follow us on Instagram and Facebook for real-time product updates and restock alerts!